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Clients should send their Deriv/SERV inquiries to the following mailboxes:
Effective October 29, 2007, we have further enhanced the telephone hotline menu. Several new options will facilitate the routing of inquiries to the proper individuals within the Deriv/SERV client services
group. Client Services will be staffed by with product specialists beginning Monday at
3:00AM
New York
/
8:00AM
London
through Friday at
6:00PM
New York
/
11:00PM
London
.
The following sub menu options are now available:
UK/Europe/Asia hotline number 44 020 7136 6328
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Functions
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Main Menu Path
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For Central Settlement and Credit Event Processing
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1
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Client Services or Trade Support Issues
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2
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Novation Consent
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(sub menu option 1)
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Credit Trade Confirmation
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(sub menu option 2)
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Rate Trade Confirmation
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(sub menu option 3)
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Equity Trade Confirmation
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(sub menu option 4)
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Payments Reconciliation
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(sub menu option 5)
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Option three (3) for Deriv/SERV inquiries, when dialing from the
U.S.
and
Canada
1-888-382-2721
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Functions
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Main Menu Path
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Deriv/SERV & AffirmXpress
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3
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For Central Settlement and Credit Event Processing
|
1
|
|
Client Services or Trade Support Issues
|
2
|
|
Novation Consent
|
(sub menu option 1)
|
|
Credit Trade Confirmation
|
(sub menu option 2)
|
|
Rate Trade Confirmation
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(sub menu option 3)
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Equity Trade Confirmation
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(sub menu option 4)
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Payments Reconciliation
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(sub menu option 5)
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Access Coordinators for Digital Certificate issues (e.g. upgrade to privileges, relocation of PC):
webhelp@dtcc.com |
